Is the airport drop-off/pick-up charge included in the price?
Yes, the current £5 drop-off charge (now a pick-up charge at Gatwick) is included transparently
in your quoted price.
What happens if my flight is severely delayed?
Since the driver monitors your flight, they will know about severe delays in advance and will
adjust their arrival time to meet you 30 minutes after the new scheduled arrival time.
What is the process if I can't immediately find my driver?
You should contact us immediately via the phone number or text message through WhatsApp. Our
customer support team is available 24/7 to coordinate the driver's exact location or waiting
time.
How will I identify my driver?
Your driver will be holding a sign clearly displaying your name.
How long does the transfer take from Gatwick to Central London?
By private car/taxi, the journey time to Central London is typically around 1 hour and 15
minutes in normal traffic.
What is the typical luggage capacity for a standard vehicle?
A standard saloon car (taxi/private hire vehicle) can usually accommodate 3 passengers and 3
standard suitcases (23 kg max), or 4 passengers with only hand luggage. Larger vehicles
(MPVs/minibuses) can be booked for more luggage.
What is the typical cancellation policy?
We offer 100% free cancellation if you notify us within a certain time window, often 2 to 3
hours before the scheduled pickup time.